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Their service on board is one of the most noted benefits of their Gold Coast Travel Program. They have some features in that program that are very much customer service oriented – the ability to get missing credit on your statement with a phone call rather than having to write several letters and hunt down a copy machine. We noticed that people actually go out of their way to mention the customer service from this program which is unusual for busy travelers to do. The program cited most often for their customer service and they were also the only one voted for that did not receive any negative comments is Alaska Airlines. It seems that the program member has a very long memory when he/she has a problem with their “favorite” program. Although almost every program received votes, we were surprised at the number of negative choices regarding customer service for most programs. This one award was based on the quality of the comments that we solicited from frequent travelers. They also send as part of the newsletter their award chart and that was very important to the people that voted for Marriott. Seems that their newsletter draws raves for reviews of new and existing properties as well as promotions involving awards. The choices for this were scattered among the many programs and Marriott emerged the winner not by just the number of votes, but also the comments that accompanied the vote. The winner… Marriott’s Honored Guest Program. We would love to see someone win this same award next year for the same thing but we’re sure that something else will come along for 1989. Delta is the winner here for introducing Triple Mileage as a marketing trend during 1988. Although it was a close decision with the airline levels, it seems that the Concierge Level upgrades are something that most Marriott members become addicted to and since they don’t have to worry about the price of the hotel room to earn the benefits of this membership, it edges the airline program levels which seem to stumble over the full-fare restriction.Īlthough we feel a bit foolish in even having to mention the winner of this award, not because they don’t deserve it, but because of it being so obvious. We figured that either American’s AAdvantage Gold or the OnePass Elite would take it, but Marriott’s Club Marquis Black and Platinum Levels are the winners here.
#Among us honeymoon huntdown upgrade
For those who haven’t been exposed to this award, it consists of one free TWA First Class ticket and a First Class upgrade for the price of Coach for a traveling companion, or for use by the member at a later date plus, hotel and car rental bonuses from Marriott, Hilton (US) and Hertz. In fact, it was the most lopsided decision by our readers and was heartily endorsed by the staff of Frequent. The choice here is for TWA 50,000 mile Europe Award. The awards were based upon over 1,000 responses from our readers as well as input from the editorial staff here at Frequent. Although we were quite surprised with some of the choices, the fact that our readers are a unique mixture of the top frequent flyers (people with millions of miles and points) as well as those new to the programs seeking suggestions and help in maximizing their travel decisions makes these choices very much from the flyers point-of-view.
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It is that spirit that we’ve made our choices for our First Annual Freddie Awards.
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The Freddies are named in honor of that legend in travel – Sir Freddie Laker who in the late 70’s and early 80’s made travel something that was marketed. Thus, we are proud to announce what we and our readers have found to be the unabashed personal and entirely official best of 1988. The side that has progressed from 1981 to what we know it as today. Yes, that was all part of your year and you’ll always remember it but there is another side to the frequent traveler programs. Here’s the very first Freddie Awards results (circa 1989):įorget about triple mileage for moment, or that luggage that got lost in Atlanta, the upgrade only good from a Y fare, the blackout and sold out dates for your honeymoon hotel choice or the idea of ever flying to Hawaii for free. No ceremony, no press release, no international categories, no trophies-just a careful compilation of the results of who 1,000 frequent flyers had indicated were the best frequent traveler programs in the land. As we ready for the big event on Thursday April 30 when the winners are announced, let us take you back to January 1989, when the results of the very first Freddie Awards were announced in the magazine Frequent (precursor to InsideFlyer).